Usertests: The good, the bad & the ugly

How to lose good customers fast

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March 03, 2016 Tags: tests, customer experience, usertribe, thore fogh, ups
Thore Fogh Johansen, Co-Founder og Business Development i UserTribe, tager os med på sin personlige kunderejse, i forsøget på at få fat i en vigtig pakke. Det viser med al tydelighed, hvordan UPS lige nu fejler og således mister gode kunder hurtigt!
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This is Thore's personal user journey when trying to get a hold of an important package. This is a video case that shows how UPS are currently failing and losing customers fast!

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